Return Policy

Last updated February 01, 2021 

Thank you for your purchase! We hope you are happy with your item, however if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within three (3) days of the receipt date. All new items must be in new and unused condition, with all original tags and labels attached. All other items must be in the same condition as received.

RETURN PROCESS

To return an item, please place the item securely in its original packaging, include your proof of purchase, and mail your return to the following address:

Paul’s Watch Repair
Attn: Returns
2601 Marconi Avenue
Sacramento, CA 95821
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable and insured method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of the item, we will process your return. Please allow 1-3 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL and cannot be returned.
  • 3-Day Hassle Free Returns – If you are not satisfied with your purchase you have 3 days to return it for a full refund. Item must be returned in the same condition as was received.
  • 75% Lifetime Sell Back Option – If at anytime you get tired of your watch, we will buy it back for 75% of the original purchase price (the watch must be in good working & good cosmetic condition). This applies to vintage & preowned watches only.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(916) 483 – 0207
support@paulswatchrepair.com