Get a Free Estimate for any Watch Repair!
Free estimates are given on the spot. In very rare cases we ask that a customer drop off the watch and receive a call-back with an estimate within 24 hours. Our turnaround time is 10 days or less on major repairs. Refinishing dials and/or replating cases normally take around 14 days or more. Batteries are done on the spot in minutes.
Free estimates are given usually within 72 hours via email. Our goal is to respond within 24 hours of receiving the watch. Our turnaround time is 2-4 weeks or more for dial restorations, case replating, and hard to find parts. Our goal is to be as fast as possible and to not keep any customers waiting. On an ongoing basis we invest and stock parts for all watch models and normally if we do not have the part or know that the part will be impossible to find we will tell you upfront that we will not be able to repair the watch.
Please always allow a reasonable amount of time for a timepiece to be repaired. We are a very high volume repair shop and like to do the best possible job on every timepiece and for every customer without cutting any corners. While repairs are constantly coming in sometimes we do get unexpected business. Please keep in mind that with different watches and different repairs there are different tests and different time frames for which a certain test needs to be performed. Depending on the specific timepiece besides the time to do the work just the testing alone after completed repairs takes from just a few minutes (water pressure test) up to 7-10 days (testing performance of automatic watches, watches which were factory adjusted in different positions, and chronometer watches).
First Come, First Served
In general, we work on a first come first serve basis but at certain times we are able to accommodate last minute requests for faster service.
Please pack all items well enough to withstand normal handling. It’s always best to insure the item to the exact value of what it is worth to you (take and save a picture of what you are enclosing in case you need to file an insurance claim). Please include your correct return address and a contact number & email address where we can reach you with an estimate. When possible please describe what type of service you would like otherwise we will give you a complete estimate on the work that needs to be done as we see accordingly.
Decline of Services
If you decline to do the work we will send the item/s back to you but you will be charged for the return shipping. If you are a first time customer and you decide to accept the work to be done payment is expected before the item is returned. Repeat customers may pay when work is returned. In both cases the customer is expected to pay for the return shipping costs as well along with the cost of the work (shipping costs are quoted along with the estimates and based on current USPS, UPS or FEDEX shipping rates for regular insured mail plus a small handling fee).
To begin a Service/Repair Request
- Please get a tracking # from your shipping carrier at the time of shipment.
- Then open a Service Request ticket and provide the tracking # along with instructions on what you would like serviced/repaired.
We do Accept Watches for Repairs from All over the World.
Please fill out form to receive a free estimate.